Frequently Asked Questions

Zevaher is rooted in the art of duality—where Eastern elegance meets Western structure. Our design philosophy is embodied in our logo: a geometric square symbolizing Western minimalism and architectural precision, encircled by a fluid loop inspired by the grace of Eastern forms. This fusion of cultures, eras, and aesthetics defines every piece we create.

Our collections are bold yet poetic, contemporary yet timeless—crafted to resonate across generations. At the heart of it all is our unwavering promise: Timeless pieces. Unparalleled craftsmanship.

Zevaher is headquartered in Dubai’s DMCC, the world’s leading free zone for precious metals and stones.

Zevaher is built on a 77-year-old family legacy of fine jewelry craftsmanship, tracing its origins to 1948. What began as a generational craft has evolved into a global expression of bespoke luxury—rooted in tradition, refined for today.

We use only premium gold (white, yellow, rose) and platinum. Our diamonds and gemstones are all natural, certified, and ethically sourced.

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Visit our Contact Us page or email us at contact@zevaher.com.

Yes. Sustainability is at the core of Zevaher’s values. We create jewelry that not only endures in beauty but also upholds environmental and ethical responsibility. From sourcing to production, we make conscious choices to minimize impact and ensure transparency.

Absolutely. All Zevaher diamonds are conflict-free and sourced in accordance with the Kimberley Process Certification Scheme (KPCS). We also work exclusively with trusted suppliers who provide ethically mined colored gemstones, ensuring responsible labor practices and environmental care.

Yes. At Zevaher, we exclusively use recycled gold refined through verified, responsible supply chains. This choice reduces our environmental footprint and supports circular practices within the fine jewelry industry.

Yes. Each qualifying Zevaher piece comes with gemological certifications from globally recognized laboratories, such as GIA (Gemological Institute of America) or IGI (International Gemological Institute). These certificates verify the authenticity, quality, and ethical provenance of the gemstones used.

Yes. Zevaher is a registered Dealer in Precious Metals and Stones (DPMS) under the UAE Ministry of Economy. We comply with all regulatory frameworks, including anti-money laundering (AML), sanctions screening, and customer due diligence, ensuring that each transaction is secure and responsible.

We maintain internal governance processes aligned with international standards. Our team undergoes regular compliance training, and we activelymonitor our supply chains for ethical integrity. From sourcing to final delivery, every stage reflects our commitment to responsible luxury.

Yes. Zevaher uses recyclable and FSC-certified packaging materials wherever possible. We are continually exploring more sustainable alternatives to reduce waste while maintaining our luxury standards.

We believe in slow luxury — creating fewer, more meaningful pieces designed to last generations. Our made-to-order and bespoke model ensures minimal waste, intentional design, and lasting emotional value.

All creations displayed with an “Add to Bag” option are available for online purchase, subject to availability. If a particular design does not show this option, it may still be available by request. Please reach out via our Contact Us page and our Client Experience Team will be happy to assist.

Please note that certain high-jewelry and bespoke pieces may be available to order even if the price is not publicly displayed.

Placing a standard order on Zevaher.com is a seamless and secure experience. Simply browse our curated collections, select your desired piece, and follow the guided checkout process. You will receive an order confirmation upon successful payment.

For personalization options such as engraving or embossing (where available), you may select them at checkout or contact our Customer Experience team for assistance.

Yes. We offer full bespoke design services, allowing you to create a one-of-a-kind piece that reflects your vision. You may draw inspiration from any of our existing collections or personalize one of our standard designs with options such as engraving or embossing, where supported.

Zevaher offers advanced personalization from elegant engravings to fully customized designs. Each bespoke creation follows a meticulously curated journey:

1. Initiation of a Design Customization Order
2. Development of an initial concept sketch
3. Approval and creation of a detailed Perspective Design
4. Technical rendering through a CAD (Computer-Aided Design) model
5. Delivery of a high-resolution jewelry render for final confirmation

Design files may be shared upon request; however, Zevaher retains the discretion to determine what is shared, depending on the level of investment and proprietary considerations.

To begin your bespoke journey, we invite you to book a private appointment or connect via Contact Us page.

Yes. For clients seeking complete creative exclusivity, Zevaher offers a service ensuring that your bespoke design will not be repeated for any other client.

While we may draw inspiration for future pieces, we uphold the uniqueness of your creation through discretion and integrity.

Design exclusivity reflects Zevaher’s deep respect for the individuality of each client and is a defining feature of our bespoke experience.

Yes, embossing is available on select Zevaher products. If a product supports embossing, the option will be shared during customization or order placement. For special requests, please reach out via our Contact Us page.

Yes, most Zevaher creations can be engraved. If engraving is supported, this option will appear during your ordering process. You may also request engraving by contacting our team directly.

Please ensure your engraving text is submitted exactly as you wish it to appear. The engraved cannot be changed once production has commenced. For further inquiries, please reach out via our Contact Us page.

If a creation appears unavailable for online ordering, it may still be accessible through direct inquiry. We invite you to contact our Client Experience Team via the Contact Us page for availability and personalized guidance.

Yes, embossing is available on select Zevaher products. If a product supports embossing, the option will be shared during customization or order placement. For special requests, please reach out via our Contact Us page.

We make every effort to represent each Zevaher creation with precision and accuracy. However, slight variations may occur due to the natural and artisanal character of our materials—particularly gemstones and handcrafting processes.

Metal weights and gemstone specifications listed are approximate. While we strive to match these details as closely as possible, slight differences may arise due to the inherent variability in gemstone weight and artisanal finishing. Each piece is crafted with meticulous care and reflects the singular beauty of its origin.

All authentic product photographs and videos are clearly marked with the tagline “Actual Product Photograph or Video” to help you distinguish them from digital renders.

No. Zevaher does not replicate or reproduce copyright-protected designs from other brands. Each Zevaher creation is original, conceived through our in-house design process and rooted in our heritage of artisanal craftsmanship. We celebrate creative integrity and offer bespoke design experiences that are uniquely yours.

No. All Zevaher designs are protected by copyright and intellectual property laws. Our creations are the result of original artistry, heritage craftsmanship, and proprietary techniques. Reproducing, replicating, or commissioning Zevaher designs through any third party is strictly prohibited and may constitute a legal violation.

We invite you to experience the authenticity and craftsmanship of a genuine Zevaher piece—crafted exclusively by our atelier.

To preserve the brilliance and longevity of your Zevaher creation, we recommend following our expert care guidelines. Please refer to our dedicated Product Care page for detailed instructions on cleaning, storing, and maintaining your jewelry. For personalized care advice, our Customer Experience team is always here to assist.

No. Zevaher exclusively uses natural diamonds and gemstones, ethically sourced from across the globe. Each stone is selected for its rarity, brilliance, and authenticity — ensuring that every piece we create embodies genuine luxury and timeless beauty.

Some gemstones may undergo standard treatments (e.g., heat) in line with gemological standards. These are always disclosed. We also offer rare, untreated stones upon request.

Yes, we offer full-jewelry certification from IGI upon request, which may involve additional service fees.

Yes. All diamonds of 0.19 carats and above are accompanied by an original GIA grading report.

The 4Cs — Cut, Color, Clarity, and Carat Weight — are the global standards for evaluating diamond quality. Zevaher only works with diamonds that meet our rigorous standards across all four.

Zevaher proudly works with all three of the world’s most revered colored gemstones—sapphires, emeralds, and rubies—sourced for their rarity, vibrance, and heritage value. In addition, we craft with an exceptional array of other fine gemstones, including tsavorites, tourmalines, topazes, amethysts, garnets, corals, opals, turquoises, pearls, carnelians, peridots, and more.

Every gemstone is ethically sourced and hand-selected to meet Zevaher’s uncompromising standards of beauty and authenticity — ensuring each creation is both timeless and extraordinary.

Each bespoke creation at Zevaher is a journey of artistry and precision, unfolding through the following stages:

1. Sketch Development – Hand-drawn concepts that bring your ideas to life.
2. Perspective Design – A refined visual interpretation from multiple angles.
3. Technical CAD Design – Precision modeling for structural and design accuracy.
4. High-Resolution Jewelry Render – A photorealistic preview of your final piece.

Design files may be shared upon request; however, Zevaher reserves the right to do so at its discretion, based on the level of investment and proprietary considerations.

You may book a private appointment or contact our team via the Contact Us page to begin your bespoke journey.

Clients must be at least 18 years old and legally capable of entering into contracts. Orders are accepted from countries where Zevaher delivers.

Yes. Orders can be placed without creating an account. However, an internal client profile may still be generated for order management.

No. Placing an item in your bag does not reserve it. Orders are only confirmed upon receipt of payment and a written Confirmation of Order & Shipment.

A 75% advance is required to initiate production. The remaining 25% must be paid before shipment or final product approval.

You will receive a formal Confirmation of Order via email, which constitutes the binding contract for your purchase.

Prices are listed in AED or USD and include VAT unless otherwise noted. At your request, our Customer Experience team can share bank transfer details to support multiple global currencies. Import taxes and duties are the client's responsibility.

Yes, but only before production begins. A 25% design service fee will be deducted if design work (e.g., sketches, CADs) has already been provided. Once CAD is approved and production starts, the order is final and cannot be canceled.

Zevaher accepts payments via bank transfer and credit/debit cards. A 3% surcharge applies to credit card transactions. Our secure online payment accepts AMEX, Mastercard, VISA credit and debit cards and Apple Pay.

If you place an order through the Customer Experience team, the payment methods include options of paying securely through a payment link or a bank transfer.

Please note we do not accept cash for payments in any form.

If you would like further assistance or clarity, please contact our Customer Experience team via our Contact Us page.

It depends on where your order is being delivered:
< br> - For deliveries within the UAE: A 5% VAT is applicable and will be added to your total at checkout. No customs duties apply. - For international orders (outside the UAE): VAT is not charged by Zevaher. However, your country may apply customs duties, VAT, or import taxes when the order arrives. These charges vary by destination and are the responsibility of the recipient. - For orders picked up in the UAE (via personal courier or logistics provider): VAT is charged as the goods are being collected locally.

We recommend checking with your local customs office to understand any charges that may apply upon delivery.

Zevaher provides a centralized accounts management portal at accounts.zevaher.com, where you can securely access all your quotes, invoices, and payment receipts using your unique username and password. Access is granted following registration with our team.

If you need any assistance retrieving your records, visit Contact Us page to get in touch.

To assist you in finding the ideal fit, we offer a detailed Sizing Guide in our Services section.

For further assistance, you may book a private appointment or connect with our team through our Contact Us page.

Yes. A physical sizing kit is available to be directly shipped to you. A nominal advance is required, which is deducted from the final invoice. The fee is non-refundable if the order is not pursued.

Yes, we do. Our Customer Experience team offers personalized virtual sizing consultations to help you find the perfect fit. We highly recommend confirming your size before placing an order, and we’ll be delighted to assist you every step of the way.

We ship domestically within the UAE and internationally to approved destinations using insured logistics providers such as Brinks, DHL Express, and FedEx.

No. We do not ship to PO boxes, pickup points, forwarding services, or restricted areas.

Production typically requires 4 to 6 weeks, depending on the complexity of the design and the level of personalization involved. Once complete, your order is shipped securely through our trusted logistics partners. Domestic deliveries within the UAE are fulfilled within 1 business day, while international shipments average 3 business days, subject to customs clearance in the destination country.

For urgent requests or special delivery arrangements, our Customer Experience team will be delighted to assist.

Each piece is presented in signature Zevaher packaging and includes authentication and certification documents.

Yes. Upon dispatch, you will receive tracking details and a delivery window. All deliveries require a signature for security purposes.

Yes. All shipments are fully insured until signed for. If there’s any damage or loss, notify our Customer Experience Team within 24 hours of receipt.

For international deliveries, duties, taxes, or clearance fees are the client's responsibility. Zevaher provides required documentation to assist in customs clearance.

No. Due to the bespoke nature of our creations, we do not accept returns or exchanges. Each piece is made specifically for the client and cannot be resold or modified.

Orders may be canceled before production begins. If Zevaher has provided design services (e.g., CAD or sketches), a 25% design service fee applies. Once the CAD is approved, cancellations are no longer permitted.

Refunds (if applicable) are processed within 15 working days and returned via the original payment method.

Yes. We offer repairs for Zevaher pieces within the UAE and in select international locations. Contact our team to assess eligibility and procedures.

At Zevaher, we uphold an unwavering commitment to excellence. Every piece undergoes rigorous technical and aesthetic inspection to ensure it meets our highest standards of craftsmanship, precision, and beauty.

Eligible diamonds are accompanied by GIA grading reports, and upon request, we provide an IGI full-jewelry certification for the complete piece. In addition, each creation is issued a digital Certificate of Authenticity from Zevaher, affirming its provenance and artisanal integrity.

Our quality promise is simple: timeless elegance, without compromise.