Privacy Policy

We collect personal information from you as outlined below.

To access certain features of our platform (www.zevaher.com), you may be required to register with us. During this process, we may request details such as your name, address, date of birth, email address, billing/shipping address, jewelry preferences, and telephone number. Providing this information enables Zevaher to offer you the services you have selected.

When you purchase a product online, via WhatsApp, or by phone, we collect your purchase details, delivery and billing addresses, and payment information. We also collect data when you communicate with us directly — for example, through customer care inquiries, order confirmations, or personal consultations.

In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit a Zevaher boutique or contact the Zevaher concierge by telephone.

During virtual consultations (such as video calls or digital appointments), Zevaher may record the meeting and retain a transcript of the conversation. These recordings and transcripts are used solely for service enhancement, accurate fulfillment of customer orders, quality assurance, and training purposes. By participating in a virtual consultation, you consent to such recording unless you request otherwise prior to the session.

If you choose to interact with Zevaher via a social media platform or other third- party service, we will collect the information you have provided to us through that platform.

We also collect information automatically when you browse our website (see our Cookie Policy for details). If location services are enabled, we may also collect information about your device's location to personalize your experience.

We use the personal data we collect to:

• Fulfill product orders, including manufacturing, delivery, and after-sales services

• Manage client records and accounts

• Address inquiries, returns, or service requests

• Send service-related updates, such as order confirmations or repair notifications

• Recommend products or services based on your purchase history or interactions

• Send you marketing communications (via email or social media) where lawful to do so and if you have opted in

• Conduct customer research to refine our products and services

• Carry out fraud prevention, identity verification, security & regulatory compliance reviews (such as adherence to AML, CFT & DPMS frameworks)

• Monitor how our platform is used to enhance functionality and user experience

Like most websites, Zevaher uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and tailor content to your preferences. This section outlines how we use these tools across (www.zevaher.com) (the “Platform”).

Cookies are small text files that are downloaded to your device when you visit a website. They allow the site to recognize your browser, remember your preferences, and ensure key functions operate efficiently. Cookies help us determine if you are a new or returning visitor, and can personalize your experience accordingly.

We use cookies to:

• Remember language, location, or product preferences

• Enable secure logins and session management

• Monitor how the website is used so we can improve performance

• Deliver relevant promotions or product recommendations

Cookies may be placed directly by Zevaher or by third-party service providers acting on our behalf, such as for analytics or advertising support. They may remain active only during your session (session cookies) or for future visits (persistent cookies).

You have the right to control your cookie preferences. Most web browsers allow you to manage cookies through their settings, including blocking or deleting them. If you choose to disable cookies, some features of our Platform may not function as intended.

To manage cookies, refer to your browser’s help or settings section for instructions on adjusting cookie permissions.

We also collect information automatically about your device and visit, including your IP address, operating system, browser type, and session timestamps. This helps us detect technical issues, secure the Platform, and analyze user interactions to continuously improve our services. Where applicable, such data is anonymized and may be used in aggregate form.

Zevaher may use algorithmic technologies to tailor your experience, identify preferences, and suggest products or services likely to be of interest to you. These automated processes help us respond quickly to your needs and personalize communications, product recommendations, and offers.

For example, we may use data clustering or pattern analysis to assess the type of jewelry most aligned with your style or to prioritize service responses. Automated tools may also support our call center in routing inquiries and assessing customer satisfaction.

All automated decisions involving your personal data are subject to strict internal controls to ensure fairness, transparency, and unbiased outcomes. Where applicable, significant decisions will include human oversight.

We do not share your personal information with unrelated third parties, except under the following circumstances:

• With trusted service providers who support our operations, such as payment processors, logistics partners, or compliance screeners, strictly for the purposes outlined above

• With law enforcement, courts, or regulatory authorities where we believe disclosure is required to comply with legal obligations or to protect our rights or the rights of others

Zevaher is committed to the highest standards of data protection. We restrict access to your information to authorized employees or contractors who require it for operational purposes.

We implement robust technical and organizational safeguards — physical, electronic, and procedural — to protect your personal data from unauthorized access, loss, misuse, or alteration.

If you are assigned login credentials to access any part of our platform, it is your responsibility to maintain their confidentiality. We recommend choosing strong, unique passwords and storing them securely.

We retain your personal information only as long as necessary for business or legal purposes, such as managing active orders or complying with regulatory obligations.

For example, order-related data is retained for the duration of your contract with us and for up to ten (10) years thereafter for compliance and legal defense purposes. If your data was collected on the basis of your consent and no other legal basis applies, we will delete it upon your withdrawal of consent.

If you opt out of receiving marketing messages, we will retain only the minimum necessary data to ensure your preferences are respected.

You have the right to:

• Access and review the personal information we hold about you

• Correct inaccuracies or update outdated information

• Request the deletion or restriction of your data in certain circumstances

• Object to processing, including for direct marketing purposes

• Withdraw your consent at any time (without affecting the lawfulness of prior processing)

You may unsubscribe from Zevaher marketing emails by clicking the ‘unsubscribe’ link in our messages or contacting us at the address below.

If you have any concerns regarding our handling of your data, we encourage you to contact us directly. We will investigate and respond in a timely manner.

If you have any questions or concerns about this Privacy Policy, our Cookie Policy, or your personal data, please contact us at: contact@zevaher.com or WhatsApp at: +971 50 693 8240.